Returned items must be unused, in their original packaging and packed as they were when they left our warehouse. Failure to do so may result in damage to the goods rendering them unsellable. The customer is responsible for return delivery charges. All returns must have a valid Return Authorization number.
Residential delivery is subject to a “left at door” policy by the carrier and will be considered DELIVERED as per the carrier status of the shipment. Clutch Chairz can request signature for Residential Deliveries but cannot guarantee such.
Return of UNUSED standard merchandise will be a minimum of 20% of the cost of the merchandise for restocking as well as shipping charges. The customer is responsible for traceable return shipping
Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card you will be credited in the same manner as the original purchase was made, i.e. if you paid by credit card, your credit card will be credited with the amount.
The refund, less shipping & restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Refund approval is dependent on inspection results. Item(s) must be unused, undamaged and in the original packaging.
We are unable to issue refunds for products returned that are refused at the destination, soiled, damaged or missing parts.
Shipping and Handling charges are not refundable, including residential fees.
CANCELLATIONS PRIOR TO SHIPMENT
Requests to cancel or amend an order must be made by e-mail as soon as possible. Any e-mail messages requesting an order be changed or cancelled received after business hours will be addressed the following business day. Cancellation requests submitted after the item has shipped will be treated as a return and other costs including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged. Credit Card orders must be cancelled the day they were placed, before 5:00 p.m. Central Standard Time. Merchant Transaction fees will be deducted from the refund. Merchant Transaction fees are as follows:
• Visa / MasterCard – 3.5% of total purchase price
• American Express – 4.0% of total purchase price
• Discover – 3.5% of total purchase price
• Credit Card companies charge a transaction fee, there will be an additional transaction fee of $10.00
• Cancelled orders will incur a minimum of $20.00 in cancellation fees.
A minimum 20% “restocking fee” will be assessed on any order cancelled after 24 hours, since we aim to expedite items as soon as payment is received.